Based on questions that we regularly hear in our call center, we created this section with detailed answers to further assist you.
In the event of a hurricane, what happens to my reservation?
Click here www.eliteislandresorts.com/hurricane for Elite Island Resorts hurricane policy.
Do I need a passport to travel to Antigua?
We strongly recommend that all members of your party travel with a passport with a validity date of at least six months past the date of your departure from the island. A passport will be required for all US and Canadian citizens to travel to the Caribbean. For information on obtaining or renewing a passport please click here. In our current times, passports are the most expeditious and reliable form of identification when traveling domestically or internationally.
How far away are you from the airport?
We are 30 minutes from the airport and a taxi will cost approximately US$28 for 1-4 people travelling together.
Can my room be upgraded?
Upgrades (based on availability) are included in some packages; otherwise, inquiries can be made at the reception of the hotel upon arrival. There is an extra fee per night for room upgrades.
Is internet access available?
Yes, complimentary WIFI internet access is available in the lobby and main pool areas. Internet is also available in designated rooms at a fee (US$9.99 per day or US$50 per week). Requests can be made during the booking process.
Is there an ATM at the resort?
No. The closest ATM is located in English Harbour, approximately 30 minutes by car. The ATM only accepts visa cards.
What is the capacity of each room category?
The Verandah Suites can accommodate up to 4 person, 4 adults max.
What are the differences between the room categories?
Our Waterview, Waterfront and Hillside Suites. are air-conditioned, single-story junior suites, with 700 square feet and classic Caribbean-style architecture and décor, all with private verandahs offering beautiful views through sliding-glass doors. Each has the look and feeling of a cozy Caribbean cottage, with white-washed trim and pale-green exteriors and fronted by a welcoming porch. Differences are in the views of each suite.
Can I have a courtesy room if I leave the hotel late in the afternoon?
Late check out from your room can be arranged at an additional cost, subject to availability on the day of your departure. This can be arranged by reception. Please note: shower rooms are available for use at a nominal fee of US$25.00. Availability of a shower room is subject to hotel occupancy and room availability.
What types of beds do you have in the rooms?
A comfortably appointed floor plan with combined living and sleeping area accommodates up to four guests, with a king-size bed and queen sleeper sofa. Roll-away beds may be requested, subject to availability, at the rate of US$20.00 per bed, per night, payable locally at the resort.
Do you provide cribs?
Cribs are available upon request at no charge.
Do you have rooms for disabled people?
Fully modified disabled rooms, such as you may find in the United States, are not available. Ground floor rooms are available. However, some areas and facilities at the resort may not be accessible to disabled persons.
Are non-smoking rooms available?
All rooms are non-smoking.
What are the telephone charges to dial internationally?
A connection charge of $3(USD) will be charged to your room. Calls to the US and UK are $15(USD) for the first 5 minutes, and approx. $5(USD) per minutes after. Rates may be subject to change.
Does my room have a fridge?
All Verandah Suites have mini-fridges.
Are there alarm/clock radios in the rooms?
All rooms have alarm/clock radios.
Are there hairdryers, irons and ironing boards in the rooms?
Hairdryers, ironing boards and irons are available in every room.
Are there telephones in the rooms?
All guest rooms have direct-dial telephones with worldwide service. Complete telephone and fax services are available at the resort.
Do the rooms have ceiling fans?
Yes, all rooms have ceiling fans.
What is the voltage in Antigua?
The voltage is 110v as in the US.
Is use of the in-room safe included?
Yes, it is. The safe key and lock will be handed to you upon check-in.
Can I drink the tap water?
Yes - tap water is safe to drink. Bottled water is also available, however, is not included.
Do I have to make reservations at the restaurants?
Dinner reservations are accepted no earlier than 24 hours in advance at the Guest Services Desk. Menus are posted both at Guest Services and in the lobby the eve prior.
What is the dress code at the restaurants?
A 'Summer Casual' dress code for evening dining will apply. At Nicole's Restaurant, dress is elegant (long pants and collared shirt).
Ripped Jeans, Flip Flops, all Beachwear, T'Shirts and Trainers are not considered 'Summer Casual'.
Ripped Jeans, Flip Flops, all Beachwear, T'Shirts and Trainers are not considered 'Summer Casual'.
Do you cater to vegetarians and vegans?
A meeting can be arranged with the Executive Chef or you can request to review our vegetarian menu at Guest Services.
I have a restricted diet due to allergies. Will I be limited to the meals on the menus?
Upon arrival at the resort, please be sure to meet with Guest Services agents to inform of any allergies or dietary restrictions. While specific dietary requirements cannot be guaranteed, the chef will gladly assist with helping to meet your needs.
Do you have children's menus?
Yes, we do offer Kidz menu at Seabreeze and Buccaneer restaurants.
Are all meals buffet?
Seabreeze serves breakfast, lunch & dinner and offer either buffets or a la carte dining depending on the night.
Is there a surcharge to dine at any of the restaurants at the resort?
Yes. At Nicole's, our fine dining restaurant, there is a per person surcharge of $40 for guests on the all-inclusive plan. For those staying on the European Plan, regular menu prices will apply.
When is the Manager's Cocktail Party?
Every Tuesday at 6:30pm.
What are the hours of the Kidz Club and from what age children are accepted?
Monday to Friday from 9am to 10pm. With a lunch break from 12:30pm to 1:30pm. Children from 4 to 11 years of age are accepted. Children must be fully potty trained.
Is babysitting available?
Yes, babysitting is available for an additioal cost per hour.
What type of night entertainment is offered?
Steel Bands, Disco Nights, Guest participation contests and much more!
How far is it to the nearest shopping area?
English Harbour is just 40 minutes away from the resort. Taxi cost US$72.00 round trip.
Is there a gift shop at the resort?
Yes, open daily from 8:45am-11:00pm which offers snack items, wine, beverages and other sundries at an additional charge.
Are there any nice restaurants located near the resort?
There is a great selection of restaurants in and around English Harbour approximately 45 min from the resort. The cost of a taxi is US$72 (1-4 persons) round trip.
Are beach towels provided?
Yes, beach towels are provided for your convenience.
Is waterskiing included in the package?
No, Waterskiing is not an activity available at The Verandah Resort & Spa.
Is snorkeling available off property?
We have snorkeling trips daily, available at a fee. The snorkeling gear is included and you can snorkel on any of our two beaches free of charge.
Is parasailing available?
No, we do not offer parasailing or jet skiing.
Is there scuba diving and how much are the dives?
There is a Mamora Bay Dive Shop is slocated at St. James's Club and offers guest various dive excursions based on level of experience. Charge vary depending on excursion. For more information contact the tour desk.
Is golf included in the package?
Golf is not included. We do offer complimentary Taylor Made golf clubs. There are two golf course on the island.
How far away are the golf courses?
Cedar Valley is approximately 35 minutes away and the taxi cost is US$72.00 round trip. Jolly Harbour is about 45 minutes from our resort and the taxi cost is US$90.00 round trip.
How many tennis courts are there and what type of surface are they?
There are two tennis courts and are hard surfaces and lighted for night play.
Is there a tennis pro at the resort?
There is a tennis pro instructor available by appointment, for an added fee.
Do you provide a shuttle into town?
Daily shuttles to the capital city, St. John's, are available for a small fee. Shuttles are also available on Sundays for visits to Shirley Heights.
Can I rent a car?
Car rentals are available from the Lions Desk at the resort. Daily rates start at approximately US$55.
Can I use a US driver's license?
No, you will need to get a temporary local driving permit for US$20.
Do you have valet or self parking?
We have a main parking lot available for self parking near the reception area.
Can I book tours & excursions from your resort?
Yes, we have a Tour Desk at the resort where you can book any excursion in Antigua. The desk is open from 9am to 5pm seven days a week.
Do you rent bikes or mopeds?
Can you arrange day tours and excursions?
Absolutely! We have a wide range of excursions available. The Tour Desk will provide all the information you need and will reserve the trips for you.
Are there ferries or excursions to other islands?
There are excursions and boat tours to neighbour islands such as Barbuda and Montserrat.
Is horseback riding available?
Do you arrange transportation to nearby churches on Sundays?
The Guest Services Staff will be happy to arrange this for you.
What services does your beauty salon/spa offer?
Among the many fabulous treatments that our Tranquility Body & Soul Spa offers are Stress-Relieving Massages, Eye Zone Wraps, Pedicures, Manicures, Aromatherapy Massagee and much more.
Where can I find groceries and general shopping needs in Antigua?
For all your grocery, pharmacy, personal items, and provisioning needs in Antigua, stop by Epicurean Fine Foods & Pharmacy, the Caribbean’s largest and most extensive supermarket. Epicurean’s main store and pharmacy is conveniently located just outside the capital city of St. John’s. Visit: www.EpicureanAntigua.com